Well said, Sam.
I was considering the new Marantz pre/pro, but in reading AVS and other forums, it seemed clear that customer service was distant at best. I sent a couple of pre-purchase email queries through the Marantz website; a month later, I had still not received a reply. I fear that my experience was rather typical, not just for this brand but for most mass-market manufacturers.
I had been following the SP3 threads on AudioCircle and other sites, as well as Kal Rubinson's and others' reviews of the SP3. Since I'm delighted with my 6BSST(C) and two 4BSST(C) amps, I determined to purchase the SP3. As I read the AudioCircle threads on the BDP-2 and BDA-2, products I had not been considering, I found the timely and cogent information from James and from Chris Rice persuasive, and I added both products to my order. The sound is the best I've heard in my home, absolutely revelatory.
To extend your point, with Bryston, you're not just buying the box (well-designed though it is), you're getting the support of Bryston's highly skilled and incredibly generous people.
I'm experienced in not getting my hopes up, being a Sharks fan as well. (I still miss the Nordiques and Whalers.)
Cheerio,
Rich
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Whiney Napa Valley
The means — Bryston SP3 | Bryston 6B-SST(C) - L/C/R; 4B-SST(C) - surrounds; 4B-SST(C) - rears | Bryston BDP-2 Digital Player; BDA-2 D/A Converter; Oppo BDP-105 | Paradigm Reference Signature S8 fronts; C5 center; ADP surrounds; S4 rears; two Velodyne DD15 subs | APC S20 | Pioneer Elite PRO-1130