You guys are not going to believe this one. I am so aggravated about it that I am posting about it.
Steven,
You are going to HATE this one.
I have had a hell of a time trying to get this thing to you.
Since this was going all the way to Australia I wanted to make sure it got there all in one piece and safe and sound. So I built a wood create for this stuff. All the sides were nailed and screwed but the top was just screwed on (with 12 sheet rock screws).
Steve was getting two modified P-Audio drivers for the upper section of the Super-V, all the crossover parts, and 3 sheets of No Rez.
In addition to 1.5" foam insolation the No Rez was also used as packing material to insure an nice soft ride.
So the plan was that I UPS this thing to Dallas to DB Schenker, as they are handling all of the overseas freight, but they won't pick it up. Thus, UPS in the picture.
So UPS picks this up on the 12th of March. UPS tracking number 1ZE793700343795137
UPS took it to DB Schenker's freight forwarder Bluesky Land Express. They then took it to California to Vanguard Logistics:
Schenker ref: 4552000039
Booking#: CHI/LGB/C28625
Vessel: ANL Binburra v. 89
Cut-Off (DAL): 03/15/10
ETD (LAX): 03/29/10
ETA (MEL): 04/18/10
Funny thing though is about 5 or 6 days after it was picked up by UPS, one of the modified P-Audio woofers, that was in the create headed for Australia, shows back up at GR Research. UPS delivered it to me as it still had the old UPS shipping label on it from when it was sent to me from the US distributor.
I knew that was at one time in a wood create headed for Australia....
So I called DB Schenker and had them trace it. It was in California and it last weighed 96 pounds. It weighed 150 pounds when UPS picked it up. So I knew it was not only missing this 41 pound driver but possibly other stuff as well.
So I had them put a hold on it and tried to get UPS to pick it up and bring it back here for my inspection.
A week or so later, it is still not here. So I call UPS to check on it. They had still not picked it up from Vanguard Logistics because it had been marked (accidentally) as not fit for shipping or something (damaged).
So they corrected and change the information to "ready for pick up", but another week or more later it has still not been picked up.
I rant and rave again and they tell me that a claim was filed and that it will be returned to Blue Sky land Express (NOT to me). So we then had to get that corrected and try again to get it picked up and sent to me.
Meanwhile the UPS claims department has contacted me about the claim and is refusing to cover the cost of anything because it was picked up and sent somewhere via another carrier before a report was filed. Even though UPS was the one that returned missing pieces from the create via an old UPS label....
So two days ago I was on the phone again with UPS looking for the return of the package and this time to my local rep that has been very helpful in the past.
Today the create finally showed back up. It has taken some hits and most of the screws to the top were missing. One end was partially pulled off as well.
So I open it up and not only is it missing that one P-Audio driver but also some of the parts and packing material.
Then one of the boxes that contained the parts had been cut open then re-taped with clear tape. I always seal every package with "GR Research" printed tape so that we can tell when someone has been into a box.
So someone has been in that one.
Then I check the box with the P-Audio driver. The funning thing is that the GR Research tape is on the sides but not over the top of the box. The box had been opened and re-sealed with clear packing tape.
So I cut the clear tape and open the two outer flaps up, and there on the inside two flaps is the rest of the GR Research tape that sealed the box.
So this box had been opened and riffled through too...
So I check the woofer and it's okay. All is fine, but the clear tape that I had put over the modified open back has had some fingers pressing on it and the tape protecting it was broken on one side.
Fortunately the tweeter dome had no visible prints on it.
Now I have to figure out what else is missing and start this all over again.
Sorry Steve. I promise to get it to you eventually.
