I too have had great service from them. I asked them to rework a cable I bought from them more than a year before, no problem - just the cost of the added connectors. They ship really fast too, I have always received custom orders within 2 days. I send "normal" friends to them for HDMI, SPDIF coax and optical cables, 1/2 price and better quality than the big box ripoff wire. Plus these days their Priority mail shipping price is less than the gas to buy locally.
Rich