Hi, first post here.
I’ve been following this thread for a while and received a Promitheus DAC earlier this week (used from original owner).
As several others have reported, mine also has a significant amount of hum/noise.
Has anyone with the hum/noise heard back from Promitheus on this, or resolved the issue in some other way?
Given that several folks are experiencing this, does this appear to be a design/quality issue with some units, or perhaps a part that gets easily damaged in shipping (mine was double-boxed and packed very well by the original owner, and I do not see any obvious internal damage)?
Here are my specific observations and things I tested:
The noise/hum is audible from my seat (3 meters from the speakers) when I pause my transport and when no track is playing, with the preamp’s volume at a moderate setting of around 9 o’clock. The noise/hum tracks with my preamp’s volume level.
The noise/hum is present when no digital cables are connected, as well as when a coax digital cable is connected. Interestingly, when no digital cables are connected there is a low hum and high whine from both the coax and BNC inputs. However, when a digital cable is connected to the coax input, the coax produces only the hum (no whine), but the BNC still produces the hum and whine.
In troubleshooting this, I tried all of the usual suspects – tried 2 different power cords, 2 different analog cables, 2 different AC circuits, moved the DAC to different locations, tried a cheater plug to lift the ground. Nothing had an impact on the noise/hum.
I also tried the various output voltage jumper positions. The noise/hum is present in all positions, but varies in relation to where the noise/hum becomes audible vs. preamp volume setting. The other thing I noticed is that the output voltage from my jumper settings does not appear to match what is in the manual. For example, the middle jumpers are the loudest on my unit, but according to the manual, the middle jumpers should be the middle (2v) output. Does this mean there is something wrong with my unit?
The one last thing I can think of to try is to get a RCA-BNC adapter and connect digital cables/sources to both digital inputs simultaneously. The thought here is to see if perhaps noise is entering the unused BNC input. I know this is a long shot.
I know that Nicholas from Promitheus posts on this thread, so I hope he (and others) will comment on this issue and how to resolve it.
I will also send Nicholas an email on this.
Thanks,
Adam