Hi guys, hard to tell who is who from the monikers vs. email addresses and customer names.
I assume the problem here is the strange action of the remote volume control? There have only been about 4-5 cases of this every, i.e. < 1% of all units in the field. If there is a correlation between the new supply and this phenomenon, then I will certainly look into it. As for now, I can send a new PIC chip to see if this solves the problem. I would also recommend new batteries for the remote.
I have not experienced this with our new custom remotes at all. I am expecting a shipment of these in about a week to ten days.
Please contact me again if any of you are encountering this problem and we will get it resolved ASAP.
Thanks,
Dan