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Quote from: Digital Ra on 10 Dec 2008, 05:27 pmI consider myself to be a satisfied customer of AV123 for the most part as I've been fortunate and had only few issues. Having said that I do not understand what the purpose of these "letters" are as they really address little to nothing that anybody is really concerned with. At times they simply seem like the only thing they are doing is fulfilling the need to hear one's self speak....so to speak.We waited how many days for this??? I don't get it! Once the issues at hand are addressed the problems will greatly decrease IMO.Thank you, I thought it was just me.
I consider myself to be a satisfied customer of AV123 for the most part as I've been fortunate and had only few issues. Having said that I do not understand what the purpose of these "letters" are as they really address little to nothing that anybody is really concerned with. At times they simply seem like the only thing they are doing is fulfilling the need to hear one's self speak....so to speak.We waited how many days for this??? I don't get it! Once the issues at hand are addressed the problems will greatly decrease IMO.
Quote from: musicmaniac on 10 Dec 2008, 08:15 pmQuote from: Digital Ra on 10 Dec 2008, 05:27 pmI consider myself to be a satisfied customer of AV123 for the most part as I've been fortunate and had only few issues. Having said that I do not understand what the purpose of these "letters" are as they really address little to nothing that anybody is really concerned with. At times they simply seem like the only thing they are doing is fulfilling the need to hear one's self speak....so to speak.We waited how many days for this??? I don't get it! Once the issues at hand are addressed the problems will greatly decrease IMO.Thank you, I thought it was just me. Yeah, that was the most re-written, proof-read and spell-checked bit of nothingness I've ever seen.
Quote from: SlushPuppy on 10 Dec 2008, 08:35 pmQuote from: musicmaniac on 10 Dec 2008, 08:15 pmQuote from: Digital Ra on 10 Dec 2008, 05:27 pmI consider myself to be a satisfied customer of AV123 for the most part as I've been fortunate and had only few issues. Having said that I do not understand what the purpose of these "letters" are as they really address little to nothing that anybody is really concerned with. At times they simply seem like the only thing they are doing is fulfilling the need to hear one's self speak....so to speak.We waited how many days for this??? I don't get it! Once the issues at hand are addressed the problems will greatly decrease IMO.Thank you, I thought it was just me. Yeah, that was the most re-written, proof-read and spell-checked bit of nothingness I've ever seen.Part 3 isn't any better either.
FIRST IT WAS AUDIO UPDATES............THEN IT WAS LETTERS...................WHAT WILL IT BE NEXT? STAY TUNED..............
I'm done with AV123 Satrat.
Everyone else posts about them, why shouldn't I. This post will probably peeter out soon enough so please don't lose any sleep over this. Sounds like you might be just as compulsive here as the rest of us. Only your hangup is threads you don't like. By the way, I posted at AC on an entirely different subject today. That should show you I'm not just a one trick pony.
If I were in this situation I would be communicating directly with customers, whose information I have by the way, with solutions and commitments to resolve their specific issues, whatever the nature, timing, quality, refunds, etc. Not taking the broadest brush to issues (if that ever gets done in part whatever of the letter) in a forum. This method of broadcast addressing of issues is bound to leave multiple customers wondering about specifics related to their situation and cause even more posting and call traffic than if you proactively did the communication directly to them with concrete solutions.Meet with my Moderators and give them marching orders on how to manage their respective parts of the forum and do a single policy announcement, then walk away and let them manage to it.
Yep. Don't even try go there with these characters... they tell you straight up to communicate via the forum as that gets the best results, but as soon as anyone complains then they want it dealt with privately. They are great at trying to derail the topics and put their nothing concrete spin on things. Just like that infamous MLS letter... that sways from I'm a god, to I suck, to I love you guys, to you evil little buggers. This guy needs therapy, and someone with business skills to run the show. But that's all for now I need to go walk the dog, check on my dying mother, and feed one thousand orphans before designing some speaker cables, and oh my girlfriend just texted me...
I think that part 3 was far more insight than part 2. At least part 3 identified an important area in need of change (communication) and outlined some corrective measures. The real test will be in following through and implementing these outlined changes.
Quote from: SetterP on 10 Dec 2008, 10:55 pmI think that part 3 was far more insight than part 2. At least part 3 identified an important area in need of change (communication) and outlined some corrective measures. The real test will be in following through and implementing these outlined changes.Yeah but he goes way overboard. Too much detail. He'll just get bogged down writing the thing and it won't go anywhere. Just keep it simple, don't re-invent anything. What needs to be done can and has been described in three lines. A five part, multi page (multi-multi) letter is not required and is just a waste of time and a distraction. As my ex-boss used to say"no philosophy, nail the nail" and, infamously, "do it now, think after"...
Quote from: django11 on 11 Dec 2008, 11:54 amQuote from: SetterP on 10 Dec 2008, 10:55 pmI think that part 3 was far more insight than part 2. At least part 3 identified an important area in need of change (communication) and outlined some corrective measures. The real test will be in following through and implementing these outlined changes.Yeah but he goes way overboard. Too much detail. He'll just get bogged down writing the thing and it won't go anywhere. Just keep it simple, don't re-invent anything. What needs to be done can and has been described in three lines. A five part, multi page (multi-multi) letter is not required and is just a waste of time and a distraction. As my ex-boss used to say"no philosophy, nail the nail" and, infamously, "do it now, think after"...Agreed, apparently one "Home" is not enough either http://av123forum.com/showthread.php?t=39326