I agree that I don't want this to turn into an AV123 bashing. I still very much support and hope AV123 can regain their glory. I am just really frustrated with what has been going on there and waiting for my products to be fixed. I am glad we have a forum here (and I have been actively hanging out here the last few days; way better than AVS) where we can voice our frustration without the guilt trip of being accused of trying to hurt Mark's feelings. That is never my intent, but we all have feelings and the ones who blindly defend Mark's should be considerate of others as well, but more times than not they tend only to see Mark's point of view. We all have problems in our life. I have had my house completely burn down, watched my sister-in-law deliver a stillborn girl, dealt with the death of my Grandfather and lost two dogs in the last two years among other things. I am not saying that for pity, but to make the point that we all face challenges every day, whether it be your kids, parents, significant other, jobs, money, cars, disasters, etc. Personally, I feel I have given Mark a lot more respect than he has shown me over the last couple years, but the thing is, I still think he is a great guy. He may feel the exact opposite about who has shown who more respect, I don't know. I am sure he feels swamped and stressed, but we have all been there and some are right now. Given the circumstances, 3 subs that don't work for the last 2 1/2 years, another sub that requires "surgery", and continued missed promises, I don't know any other company I would be so patient with or supportive of and that is a testimony to what I think of Mark as a person. I do understand its just audio equipment, so I really think I have kept my anger in check. My frustration has less to do with Mark and AV123 then the two or three forum members that won't allow others to post their frustrations or troubles without getting a lecture about what a great guy Mark is and how we should be more sensitive to his needs. What about our needs? Do we not count? I am not asking for anything that wasn't promised to me over and over and over again. Like I said, I don't want this to turn into an AV123 bashing, I just want somewhere that I feel I can openly discuss my frustration with the situation, without being called out as some kind of bad person. Looking forward to letter #2.