Which is why I have always been confused that AV123 doesn't have an IT guru. Someone to chase down the voicemail and e-mail bugs and keep things up and running.

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Unfortunately, as you know, that would be somewhat counter-intuitive as to how Mark does business. Name me another company that has seen 75% growth (maybe I am actually understating that figure?) over the last 2 years and yet seems to view adding staff as a secondary concern. (Almost) all of us love Mark and wish av123 continued success, but it's unbelievable on how they keep dropping the ball on the lowest hanging fruit. In this economy (going back about 6 months to present), finding qualified people should not be THAT difficult.
Instead let's just keep making more false promises about delivery dates + conjecture about more "gee-whiz" product lines + announce new holiday sales (and daily specials) with attendant pre-orders while people are still waiting for orders placed 6, 12, 18 months ago + defer concrete, concise updates in lieu of an omnibus "tell-all" letter that needs to be repeatedly reworked in order to set just the right tone and background = a frickin' train wreck of a soap opera.
Sorry, for beating the horse deader.....AND restating the obvious.