I checked the sytesm again this morning and here are the data that might help in the diagnostics process:
1) Speakers:
a: FB1s: front and right
b: TB2: center
c: DB1s: surround
d: TLE1: sub
2) performed an automatic setup using the microphone that comes with the Pioneer Elite VSX-55TXi receiver and got the following results:
Channel Level Check:
Left +5
Center +3.5
Right +4
Surround Right +2.5
Surround Left +2.5
Sub -1.5
Noticed that speaker setting were set to Large (front, center, and sourround). I changed the settings to small for all speakers. I also changed the channel level on the sub to +3.0. I still can't hear the sub during music play in stereo, or while playing dvds.
sub setting:
input: unbalaned using an RCA connector
roll off: off
Level: max
phase: 0
I don't think that I am missing anything. I also hope that this will provide you with more information and you're in a better position to provide guidance.
Thansks James and everybody for your help so far.
kas