We want to get the word out about certain things with NuForce amp that people should be watching out for:
1. Don't turn on the amp when the speaker is not connected to it.
2. Turn off the amp if you decide to turn off your preamp.
To get the high performance we need, the amp switches at 500Khz and the system runs at 1Mhz. When there is no load or if the preamp is off (which act as a noise receiver), the amp could overheat. This doesn't happen all the time. We added overheat protection circuit to shut the amp down and restart it when it cools down. Well, if accident do happen, you're covered by our 3 year warranty.
If your newly arrived NuForce amps create loud humming and hissing noise when first introduced into your system, there is a very high probability that it is due to ground loop noise between the amp and your preamp.
Check if the noise goes away or significantly reduce:
1. Turn off the amp, remove interconnect and turn on again
2. Turn off one amp
3. Turn off or change source device
Don't spend more than 15 minutes on the problem, contact NuForce support. We're not that busy with support issues so we can response quickly (and we're very experience in dealing with it). Take a photo of the internal of the preamp and email to us too. Focus on the ground wiring (these are wires connecting the circuit board or connectors to the chassis). In a few cases that we encountered, it is a matter of adjusting the ground wiring.