[trebor2]

My BCD-3 has performed flawlessly since purchasing in January 2022. Yesterday the "Tray Error" message appeared when switching it on and tray wouldn't open. Tried to put it back into standby, display showed "Shutting Down" but unit wouldn't shut down. Had to turn off at mains. I assumed it was the drive belt as I thought I could hear a faint click when pressing the open/close button, but with the unit being "stuck" in shutting down mode perhaps it's something else? Thoughts welcome before it goes back to dealer next week, under warranty.

[James Tanner]

Hi - email Adam - [email protected]

[trebor2]

Hi - email Adam - [email protected]

Thank you James. Adam confirmed it sounds like the drive belt or broken/slipping drive gear. Hopefully a quick repair!

[R. Daneel]

Thank you James. Adam confirmed it sounds like the drive belt or broken/slipping drive gear. Hopefully a quick repair!

Hi, It cannot possibly be the belt, I can tell you that much. The problem is something else but let the dealer take care of it. If they say they have to send it to the factory, make sure they extend your warranty for the period you will have been without the machine. Depending on where you are, it might be your right as a consumer.

Good luck!

[trebor2]

Hi, It cannot possibly be the belt, I can tell you that much. The problem is something else but let the dealer take care of it. If they say they have to send it to the factory, make sure they extend your warranty for the period you will have been without the machine. Depending on where you are, it might be your right as a consumer.

Good luck!

Thank you. Not too worried about what the fault may be to be honest, as it’s covered anyway. Whatever it is, hopefully it doesn’t take too long to repair.
Will post back here when it’s rectified. May be of interest to other owners who have the same issue.

[R. Daneel]

Thank you. Not too worried about what the fault may be to be honest, as it’s covered anyway. Whatever it is, hopefully it doesn’t take too long to repair.
Will post back here when it’s rectified. May be of interest to other owners who have the same issue.

Of course! Feel free to report back what the problem was.

Cheers!

[trebor2]

Thought I would quickly update this. In the end I didn’t return the player in January, as the fault seemed to correct itself and has been playing fine. Of course, the fault has returned with the same Tray Error message. Sent to UK distributor this week for repair with an estimated 2 week wait, subject to finding the fault and parts availability. Fingers crossed it won’t be too much longer!

Further update. UK importer PMC who handle the repairs have had the player for almost 3 weeks now and can’t find a fault, even though I sent a video of the fault occurring they say that they can’t reproduce it on the workbench. Asked me if I want the player back “fault not found”!

Anyone else here had this issue? If so, please let me know how it was rectified!