[stereoal]

Your Bax-2 brochure says the warranty on Bryston analogue products is 10 years, but your website still says 20 years. Which is it? Have you shortened the warranty and if so why?

[James Tanner]

We are changing it to 10 Years on new product.

james

[Rod_S]

Why is that James? People have chosen Bryston for years, decades even for your 20 year warranty on analog products. This is a significant business shift.

[James Tanner]

Just getting too difficult to get the appropriate parts over that long a time frame.

james

[servingko]

Is that on newly released products or all products going forward?  If the later, what manufacturing date code will that begin on?

[Altitude Fidelity]

From the release we got yesterday, it is going forward effective January 1, 2026. The 10 year warranty on the analogue products begins from the purchase date from an authorized dealer/distributor not the manufactured date. James will correct if I’m mistaken.

[James Tanner]

Correct - some customers had concerns if they purchased a unit that had been on the dealers shelf  for a number of years so we are changing it to the Purchase date rather than the manufactured date.

best
james

[BeeJay]

Correct - some customers had concerns if they purchased a unit that had been on the dealers shelf  for a number of years so we are changing it to the Purchase date rather than the manufactured date.

best
james

No longer trasnsferable it seems, as well.  Right James?
Barry

[James Tanner]

Correct.

james

[Rocket]

Hi,

10 years is still a pretty good warranty and double the typical 5 year warranty from other manufacturers. Plus Bryston have been operating for many many years. I'd be nervous of dropping a significant amount of money for a product if the manufacturer is owned by an individual.

Cheers Rod

[R. Daneel]

Hi,

10 years is still a pretty good warranty and double the typical 5 year warranty from other manufacturers. Plus Bryston have been operating for many many years. I'd be nervous of dropping a significant amount of money for a product if the manufacturer is owned by an individual.

Cheers Rod

It may be twice as long as with some other brands but it's also half as long as it used to be. Also, because analogue technology doesn't change so radically - with Bryston, we are talking about 7-8 years between amplifier generations and faults are fairly rare anyway - it does not make much sense from the end users' point of view. We aren't talking a warehouse full of metalwork or transformers here but mostly transistors and switches. Furthermore, because these amplifiers are based on discrete circuits, there is no danger of some obscure IC becoming unavailable in the future and capacitors and resistors, well, there's no danger there either.

[wplash666]

I think non-transferable is a mistake.

[Jozsef]

Is the warranty on used products purchased last year now untransferred or will it be honoured? If this is still the same company, I wonder if the law allows selling something with a 20 year warranty and then one day changing your mind. Bryston should look into that just to avoid an unpleasant news story if it's actually illegal.

[Yodalogger74662]

From Stereophile 2005....

Deutsch: How did you come to implement your current 20-year warranty?

Brian Russell: The amplifiers don't break, so there's no point in having a short warranty.

Tanner: We had 18-year-old amplifiers that were still performing without any problems. At the time we had a five-year warranty, but we had an internal policy of doing free repairs on products no matter how long ago they were made.

Chris Russell: We used that internal policy as a marketing incentive. We wanted good word-of-mouth about the way we treat our customers.

Deutsch: Has that been costly to implement?

Chris Russell: It has made us more money than we could have believed. Usually the problems are minor, or there's no fault found. On some early preamps we used a nickel-plated input connector. If one of these preamps comes into our service department for any reason, all of those nickel-plated input connectors are replaced with gold-plated jacks, no charge. The effect of this policy is that they then go home and invariably tell their friends how well they've been treated. That became the word of mouth about Bryston. You can't buy that kind of advertising. So in 1990, we just defined that policy on paper.

[Yodalogger74662]

From Audio Magazine 1990...

[Laundrew]

Once I was relaxing in our crew room at work while listening to a lively conversation about product warranties, individuals were giving examples of how great the warranty was on what they had purchased. The benefits of extended warranties were also heavily debated. As this was a few months or so after I had purchased my amplifiers, I was sporting the proverbial "Cheshire Cat's grin" while patiently waiting for the perfect opportunity to drop my "Royal Flush" on the table and claim ultimate victory.

I remember saying something along the lines that some manufacturers offered vastly superior warranties due producing high quality products and mentioned that this was the case with respect to my amplifiers - I was wiggling a big hook in front of all of them and waiting for one of them to bite. The question finally came, "How long is your warranty?" I calmly told them 20 years and provided the details.

Of course the comments followed, "no way" or "that's BS" and so on - I'm sure you get the idea. The phone zombies demanded the name of the manufacturer so they could do their "research" to contest as to what I had told them. The feeling I had was something like Riley experienced in the movie "National Treasure."



Be well...

[jtwrace]

Threads like this make me laugh. 

For perspective:

$500,000 house - No Real Warranty


$50,000 auto - 3 yr / 36,000 mile warranty


$5,000 audio equipment - 10 year warranty with exceptional customer service

[Mariusz Uszynski]

Threads like this make me laugh. 

For perspective:

$500,000 house - No Real Warranty


$50,000 auto - 3 yr / 36,000 mile warranty


$5,000 audio equipment - 10 year warranty with exceptional customer service


On the top of it, the car dealer will try to fuck you over, every chance they have.

[techguy0192]

It really feels like the end of an era. That 20-year warranty was exactly what moved me to purchase my BP26 preamp and 3B SST² from a dealer, especially after a bad experience with another expensive brand.

My confidence in Bryston grew so high that I ordered a Cubed Series amp, immediately after release, without even hearing an audition first. That level of trust was built entirely on their reputation for standing behind their gear.

I noticed the newer Class D amps carry a 5-year warranty, and I can't help but wonder if that’s the direction things are headed. It’s a bit discouraging, especially considering how impressed I was with their "Back to the Future" refurbishment service a few years ago. The precision and care they took in retrofitting capacitors and other parts into old chassis was proof of a "product for life" philosophy.

I hope that dedication to longevity remains, even if the warranty period is changing.