Bryston makes great equipment. As a company they are great at supporting their hardware. I love my BDP3 and have learned to work around the limitations of MM. Given the debacle with the MM/OS3 user interface, that has been negative press for over three years, they obviously are not great on the software development side. Sadly Bryston has made a bad situation worse by ignoring the multi-year old digital user interface issues and the stream of failed promises.
I spent my career, now retired, in information and financial technologies. User interfaces were critical to the success of almost all of the products. Best practices, in customer communication, is to over communicate and "'fess up" quickly when things go south. Just ignoring the customer concerns means the problem continually remains as negative press out in the customer and potential customer base. The lack of a viable replacement for MM is a “can” that just gets kicked “down the road”!
Negative press damages the corporate image and costs sales. Again good corporate communications protocol is to close the issue by clearly sharing the actual status of the user interface situation. Set a firm new digital customer interface delivery date and hire resources capable of getting it done correctly, or admit that OS3, or a viable alternative, will never happen and customers will have to live with MM, and its limitations. Under commit and over deliver!! That simple, fact based communication should stem the slow leak of user faith in Bryston and their lines of product. It is well past time for Bryston to step up and address the issue.
