in the course of moving my XRS's my hand slipped and damaged one of the whizzer cones. while it didn't seem to affect sound quality i was willing to pay for a replacement driver. when i contacted louis he offered to exchanged the damaged driver for a new one -- for him, the repair was simple; for me, impossible.
people remark on what a nice guy louis is, and my experience with him over the years certainly confirms this. a really special individual, as well as a brilliant designer and craftsman.
