Well, I have now had some clarification on this issue. Apparently, the unit was never shipped to Bryston. My dealer has been trying to get an RMA number from Bryston to ship it off since the beginning of September, but Bryston wasn't getting back to them and supplying them with one. To complicate matters, from email correspondence with one of my dealer's salesmen, I was told the unit HAD been shipped and it could take as much as a year for it to be looked at and repaired. Apparently, he was unaware the unit was still sitting in their store all this time. Sadly, this has been a case of very poor communication on everyone's part!