I had a Suncast auto reel for around 8 years. It worked well for about 5 (I always bring them into the garage for winter) but then it would "slip" and I would end up having to "feed" the hose into it while it ran. I did like that it watered my trees near the hose reel when autoreeling.
Once it died, I bought a boring old manual reel cart. 8 years running perfectly so far. I don't mind the look, and it's great to not have to play around with it. The manual reeling works well for the 125ft of hose I have.