I have sent you an email with my name and address. The serial number and/or invoice number will follow after I return home from a business trip in two weeks and can unpack the unit.
I understand you are both excited about the product, and confident that at some point you will deliver on your promises. I also appreciate your good will in resolving this.
My feeling is that after 4~5 years, I have waited long enough. I feel for you and understand the difficulties you have faced. Still, I think it was not only a tremendous error in judgement to market a product before it was ready to do what it was sold to do, but also very poor business practice to not have come forward after a year or so and offered to recall the product. 5 years is just too long, and unexcusable. Your willingness to take responsibility is the right thing to do.
I have not attacked your credibilty in an effort to gain a refund; this discussion started after the release of another correction product announcement bearing your name, the R-DES, and the (later corrected by yourself) comment from Mr. DeWolf that the software was not yet ready. I brought the P-1 situation to light to alert people who may not be familiar with the 5 year wait, and may not wish to buy something that may or may not ever do what it is being sold to do.
At this juncture, I think that if you wish to stand behind the P-1 and take responsibilty, it would be best to offer a refund instead of more promises that you may or may not be able to keep in the near future. If your SOCS release is truly imminent (what exactly is a "soft release", by the way?), it took 5 years. How many more years until the RCS is released?
If you are sincere about taking responsibility, I would be most happy to return it and receive a refund.
Again, thank you for your attention to this matter.
