I entered my Serial number and selected the box "Loss of Video on HDMI Output". BUZZER We are sorry, that answer is incorrect.
Here is the message I received:
"Your unit is not exhibiting symptoms this program addresses. We appreciate the time you have taken to review this program. We assure you that should your unit begin experiencing loss of audio/network connection you can come back at anytime to check if your unit is covered under this program. If your unit is experiencing other issues, please contact customer support so we can help troubleshoot your unit.
Onkyo is committed to providing top tier support and service to our customers.
Thank you for your continued support,
Onkyo USA Corporation"
What would "loss of audio/network connection" be? Input from antenna or cable box?
Here are the choices:
This program is for Onkyo USA customers who are currently experiencing the loss of audio or network capabilities on their receiver.
Please select the specific symptoms your unit is experiencing below:
Loss of sound experienced on a specific channel
Loss of sound experienced on all channels
Speaker indicator on display is not showing
Speaker indicator on display is on
"Now Initializing..." message on display is showing constantly
Network settings in Setup Menu is grayed out (unselectable)
Loss of video on HDMI output
Noise/crackled audio comes out of speakers (after verifying speaker wires and audio connections are secure)
If your unit is not experiencing a loss of audio or network connection, you do not need to take these steps.
No action is required on your part at this time.