0 Members and 1 Guest are viewing this topic. Read 135 times.
Are you using your browser's password management to autofill your password for the login?If so, delete the stored passwords for AC, then login and let browser save the new password for future autofill.Better yet, write down on paper the new password you create, so you know for sure you're typing it in correctly. Then attempt to log in with it a couple times, manually typing in the password each time to see if you can login and out a few times manually.If the problem persists please report back as we want to know if this is a server side issue, after potential issues on your end are ruled out.Thanks!Rich
I enter the password each time.
I tried to enter AC and I had to have an email sent to me again, and so I just entered my same old passord, and got back in a few minutes ago. So it appears my password is not being saved as it is suppose to be. I hope this information helps in finding the problem?
I verified that the "Forgot your password" function does work correctly. You enter your registered email address or username and it sends an email to your registered email account containing a link that brings you to a webpage that allows you to change the account password. Then the server remembered the new password and allowed me to login several times. Then I changed it back again using same procedure.
AC server login functions seem to be working OK, nobody else having problems.It sounds like your browser is not sending the correct password, or sending a blank. Try F5 refresh on the login screen before entering your password. If you have another browser installed you could see if it behaves better.If you also delete cookies you might try setting an exception for AC cookies. I can't remember the reason why, but I do have exceptions for deleting cookies on my forums. But I don't think it is related to login.
Interesting that the refresh helped... Not sure it's a permanent fix tho.It's either cached file problem, in which case the F5 would fix it permanently. But it happens on both browsers each with different cache, so I think that's not the real problem. Since both browsers fail to connect to AC then it could be a DNS problem. With bad DNS the browser will revert to cached files, if available. Not sure how that all adds up to explain your symptom set. But it's worth a shot.If it happens again, try changing your computer's network DNS settings to use Google DNS as an experiment. How to. If that works, you can change your router's DHCP DNS settings to use Google DNS so other computers on your LAN will benefit also. You can always undo your changes without harm. It's probably set to get DNS automatically from ISP.
Page created in 0.047 seconds with 27 queries.