Hi John - no, junk mail, spam, etc. is not the problem.
I've checked them all. I receive other confirmations and communications from NuPrime without issue. Have several addresses of theirs in my Contacts.
All I get from the help desk is radio silence. They say not to ship for help until they contact you - well, they have not responded, over two weeks on my original request (#19) entered on 30 January. I am unable to send in my unit for repair or examination.
I am concerned.
If the issue I am experience is "as designed" then I would appreciate some type of response. If not, NuPrime needs to step up.
Ball is in their court.