Tortuga Audio uses the silver Apple remote as the remote control for our preamps. Some customers have reported problems when they also own an Apple device, such as an Apple TV (small black hockey puck device) that also uses the Apple remote. The typical symptom is the Apple device responds to the Apple remote used for their preamp.
I also own an Apple TV unit. I've also experienced the Apple TV responding to the remote that I use with my Tortuga Audio preamp. On the other hand, my preamp does NOT respond to the Apple remote used to control the Apple TV. What's going on here?
I recently got to the bottom of this problem which really shouldn't be happening in the first place but it does. First, each Apple remote has an ID number which is a number between 0 and 255 (256 possible ID's). You can even change the ID of any Apple remote if 2 or more happen to have the same ID. So in theory you could have 255 Apple TV's plus a Tortuga Audio preamp all using Apple remotes with no conflicts. So what's the trick?
By default, any Apple TV will respond to any Apple remote until it's explicity paired up to a specific Apple remote. Once you pair a given Apple TV with a specific Apple remote the Apple TV will ignore any other Apple remote (or at least all other Apple remotes that don't have the same ID). This pairing process is essentially the same thing we have programmed into all Tortuga preamps. The difference is our preamps ignore ALL Apple remotes by default until such time as they are paired to an Apple remote. Quite the opposite of Apple's approach.
The fix is in: Explicity pair your Apple device (Apple TV et. al.) with its Apple remote. After that it will ignore the Apple remote used with your Tortuga preamp