Yes, the new dimensions were listed in the ordering drop down menu....there was just no mention that they had changed and I didn't notice. I wouldn't have been happy about it, but I probably would have ordered them anyway. As far as shipping costs go, if I'm spending hundreds of dollars on this type of product the extra shipping expense for oversize boxes is a total non-issue - I would gladly have paid the extra. Changing the dimensions of the product seems like a rather draconian solution to me. BTW the width is 1" less, but the length is 2.5" less - that's quite a bit I think.
I called your customer service department about the screw up and Christine agreed to credit me on this latest order for the product options I paid for but never received on the first order. I should have checked much earlier, but I just noticed that I was charged full price. But at least the order was filled correctly this time.