Now to the situation at hand:
Since August business went exploding !!! we're talking a 85 % increase over last year, which was very good...85 %, that's a lot, and that's before the last Amplifier of the year award from TAS !!!
Plus, we have asked to have 6 reviews scheduled for 2015/early 2016 delayed because of the sheer workload already......
So, several upgrades and some repairs just simply took a backseat, necessary for me, but also not nice for my customers.....what I did in every single case was either not charging for any or most work (as parts are warranted anyway) or actually giving the customers, like Clayton a super sweeeeeeeeet deal. I feel bad about delays, and wish I could take on everything immediately, believe me.
And as for not answering or ignoring any requests: pretty much anyone of you knows that I'm available not 24/7, but whenever I'm awake, as I have the phone forwarded to home and / or my cell. I'm available to talk to, no matter what...Emails have always been a bit so-so as I have way too many of them, and as there can indeed be oversights...we have now over 5800 customers across the board, and there are still a lot of emails and also inquiries and sales to existing and loyal customers, and we told quite a few to wait with any upgrades (Kismets are going nuts) until later in 2016 once we catch up....
However, in the past month or so we really turned up production, and I can already see some light at the end of the tunnel, and hope that by the end of February we'll be at a more normal schedule...I really hope so, because honestly, I don't want to keep up this schedule much longer than that...
So yes, I have to admit that in the past months things could have been smoother, and yes, at times I screw up as well, and apologize as well as I can...by making sure that I make it up to that person and put a permanent smile on his face............
Rock on,
Klaus