There was another thread about Nuforce support at http://www.audiocircle.com/index.php?topic=128021.0
from last month which is now archived and closed to new comments.
a few people including me complained about Nuforce support not responding to warranty support requests. nuforcebob
, manager of Nuforce CS posted with his contact info and encouraged customers to contact him directly with issues and encouraged complainers to follow up with forums posts reporting that they eventually got their warranty service. Very cool!
Unfortunately I still haven't gotten my AVP-18 back, but here's the timeline so far.
Aug. 27th My Nuforce AVP-18 under warranty stopped powering up and I filed a support ticket.
Aug. 30th No reply after 3 business days, I contacted NuForce CS manager directly.
Sep. 2nd Bob replies, and I also get a response from Nuforce with an RMA. I ship it fedex overnight (I get a sweet discount on this my via employer)
Sep. 3rd according to fedex package tracking, Nuforce received my package
Sep. 19th I get an email from Nuforce acknowledging receipt of my unit.
Oct. 3rd Still no fix, still no communication, still listening to movies through the speakers in my TV.@nuforcebob:
as you requested, I promise to follow up on the forum when I get service, when that happens.