Before boutique "High End" (damn the day that term replaced the perfectly acceptable High Performance, because it references the price of a piece of gear, above and before all else. And it reeks of snobbery.) stores, Hi-Fi shops had an owner, if not an entire staff, who were technicians as well as sales persons. They came into the Hi-Fi business from the larger world of general electronics (many having learned the trade in WWII or Korea). When my ARC SP3 made a funny sound (and then no more sound) upon it's initial turn-on surge (why is did so is a topic for another day), the dealer I bought it from new took the pre-amp back to his work bench, found the problem, and replaced a blown resistor, all in about 5 minutes. If I were to buy a new piece of tube gear today, I would absolutely not do so from a store that would have to send a pre-amp or power amp back to the manufacturer to replace a resistor. That would be like sending a car back to the factory to replace a burned out light bulb because the dealer had no service department. Absolutely ridiculous!