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Watercourse, you are wrong about azimuth.Cartridge body, not cantilever.
In the meantime, I've set up the arm from scratch, including rehanging. I've futzed around with moving the grommet to the point where the ball is central regardless of where the arm is - I guess I should have moved the grommet before, but assumed it had not been moved from factory settings - duh. Now the ball is always 5mm from the cup on all sides.