[Don_S]

After visiting Audio Circle my computer freezes.  Not the blue-screen-of-death.  What happens is nothing. Meaning nothing happens. My mouse freezes.  I cannot navigate to other open pages. Frozen.

I am using W7 and some iteration of IE.  To get unfrozen I have to Cntrl + alt + delete. Then I have to close the frozen screen via task manager and then open all my pages again. When I use the "magic e" icon I get a prompt asking me if I want to "restore the session" which I usually select.  Sometimes I start from scratch and open fewer pages.

This problem is not unique to Audio Circle but it does happen 100% of the time when I visit here and then go to another site at which point I may or may not have closed the Audio Circle screen. As a result, I have limited my trips here because it is such a darn nuisance. So technically it is not a problem with the Audio Circle site but more of a personal computer issue that keeps me from enjoying the site. If this is the wrong place to post, I apologize. Please move the post.

I have searched and tried at least 8 "fixes" including two directly from Microsoft.  None work.  I think it might be a problem with add-ons but I can't figure out what to do.  FYI when I add something in "Favorites" that also is a 100% guarantee of freezing. 

Update: I posted this and then tried to close the Audio Circle screen.  It would not close.  I had to do the procedure I outlined above.

Help would be appreciated. Please do not get too technical or I will get lost immediately.

[WGH]

Good luck, I'm curious to find out if there is an easy non-technical fix for this problem since IE is so tied into the operating system. That said, Microsoft does have instructions to Repair or Re-Install IE.
How to repair or reinstall Internet Explorer in Windows

The easiest non-technical solution is to download and install Firefox (it is better browser, really).
http://www.mozilla.org/en-US/firefox/new/

Import your bookmarks at the prompt and only use IE for the one or two websites left in the world that require it.

Wayne

[srb]

The easiest non-technical solution is to download and install Firefox (it is better browser, really).
http://www.mozilla.org/en-US/firefox/new/

Import your bookmarks at the prompt and only use IE for the one or two websites left in the world that require it.

I agree with installing Firefox.

An even better solution to importing bookmarks into Firefox is to install the Add-on "PlainOldFavorites".  This lets you use the Internet Explorer bookmarks directly in Firerfox so that all bookmarks and newly added ones are always available to both browsers.  There is an option in PlainOldFavorites to disable the native "Bookmarks" selection in the Firefox menu so that only the Internet Explorer "Favorites" menu selection shows.

Steve

[Don_S]

Thanks guys,

I have never liked the "feel" of Firefox.  I had previously updated IE to the latest version in a failed attempt to solve the problem.

I just followed the instructions in the link provided by Wayne.  "How to repair or reinstall...........etc.
I used the automatic option to reinstall.  I will see how it works

[thunderbrick]

After visiting Audio Circle my computer freezes. 

 

Lucky you.  Some people pay big bucks to have their gear cyro'd

[Elizabeth]

I use cookie control. Get rid of the endless cookies internet sites set in your computer. Though i keep the login cookies of my favorite sites (like Audio circle).
For me the only places which seem to freeze my system IE are Fox News, 100% of the time. I think it is because I have 'third party cookies' turned off in IE.
If you have never cleaned out your browser cookies.. after a few years you may have hundreds of thousands in your computer clogging it up.
I delet all the cookie trash nearly every day.
CCleaner.com it is free and works great. You can clean out ALL cookies and then only click to you favored sites, log in to them. Then save THOSE cookies only in CCleaner. Works great. Then you can dump the rest anytime. The program can also cleanout several other bits of temporary junk. Works for all the browsers like Firefox, Google Chrome etc.

[wilsynet]

It's worth downloading Chrome or Firefox just to see if the same problem exists with those browsers.

If I had this problem I'd suspect either bad RAM or a corrupted IE or Windows installation.

[David C]

+1 on CCleaner, it works very well and I have had no problems with it

[Don_S]

Running the IE fix has not helped.

I had already tried CC Cleaner.  It did not solve the problem.  It did make my computer a pain to use until I got all the passwords entered again.  I was not aware of the ability to save selected ones.  I still don't know how that works. If I ever use CC Cleaner again I will explore saving selected passwords.  I do not anticipate using it again since it did not solve my problem and did not seem to make any other improvements.

The also run include: MalwareBytes, SpyBot, and Norton Utilities 16.

Thanks for the tips.

[Don_S]

Well using the "Internet Options" to delete browsing history, cookies, etc. just sucks. 

I lost all of my saved "new tabs".  I have lost them before and replaced them so no big deal, just a nuisance.  What sucks is I lost the toolbar that had "Favorites" on it.  I used Favorites, not Bookmarks so now I cannot repopulate my "new tabs" easily. But wait, it gets worse.  I cannot figure out how to replace that toolbar.  I cannot find the tool that lets me add or delete toolbars. There is nothing in the only toolbar I have (Yahoo toolbar) and nothing that I can find under the gear or pinwheel icon in the top right corner of the screen.  Where the heck is the function that lets me add/delete toolbars?

Every fix I try only takes my computer further away from the way I like it organized without fixing the problem. This latest effort was a real disaster.  I have used delete browsing history before in XP with no problems.  But it really screwed up my W7 computer. I need my toolbar back.

[WGH]

Running the IE fix has not helped.

I looked at CC Cleaner once, all it does is remove benign entries and make a computer harder to use... but it is clean.

Try this to show favorites: Right click anywhere on the top of the window, select Favorites and then Lock the toolbar.

The nasty way to (maybe) fix Internet Explorer:

Win7′s no-reformat, nondestructive reinstall

A Google search for "repair ie" shows a lot of solutions so what you have must be a common problem.

You are going to love Firefox!

Wayne

[Don_S]

Wayne,

You are right in that there are a lot of "solutions" so it must be a common problem.  I tried a lot of those "solutions" and the other things I listed before posting here.  I seriously tried to fix it myself.

Following your suggestion: By right clicking I added "Favorites toolbar" but it does not have a "Favorites" tab in the bar.  It does have a different "tool" tab.  I used that to add more toolbars. I could not do that before.  I now have "Favorites", "Command", "Status", and "Yahoo" Toolbars. But a tab for favorites is not showing up in any of the toolbars.  I tried using the "Custom" option but there was no favorites tab to add.

Opening "Explorer Toolbars" gives me a tab to drop down the Favorites menu vertically along the side of the screen but I cannot find a way to add it to a toolbar so it drops down with one mouse click and then closes when I am done. The sidebar stays open until I close it and it also takes more fussing to get it to open. 

[WGH]

I'm running out of ideas, Firefox is my daily browser. All the hidden options and no manual is one reason I gave up on IE a long time ago.

Sometimes a restart will fix a problem, not a re-boot but a complete shutdown and then startup.

Wayne

[wilsynet]

Don_S:  You don't want to just download Firefox or Chrome to see if it works?  If you don't like Firefox, maybe you'll like Chrome?

[wilsynet]

Try testing your memory:

http://www.memtest86.com

Free edition is pretty good.  You'll likely need to burn the ISO to a CD and boot from CD by the way.

[SteveFord]

Have you run a scan with Microsoft Security and then updated to IE 11? 

[Don_S]

"upgrading" (I use the term loosely) to IE 11 is one of the things I already tried. I did not scan with MS security but I did run the third-party programs mentioned (Norton Utilities, Spybot, MalwareBytes, CC-Cleaner) and I have Norton 360 installed.

I have not tried Chrome yet.  I am afraid it will try to take over my whole computer.  I know how pushy Google is.     FYI, I use G-mail for spam subscriptions and some on-line stores.  But my main E-mails are with Yahoo as well as investment research and tracking via Yahoo Finance.

Have you run a scan with Microsoft Security and then updated to IE 11?

[wilsynet]

I would try Chrome and I would also do the memory test (link sent in previous post).

In particular, I have often found bad memory the root cause of system instability.

[Folsom]

Try disabling IPV6 for your connection. Ethernet or wireless.

It'll make your net faster anyway.

[Don_S]

wilsynet,  I am reluctant to try another browser at this point.  The cure might be worse than the problem. I am sure Chrome would bring its own set of challenges. Despite what others feel about IE, it works for me except for one item which I am trying to fix.  I am comfortable with it and only need to fix one item and then I will be golden.  The relationship needs a little work.  I am not ready to run off into the arms of another fickle lover who will break my heart all over again.

Salis Audio,  Awsome.  My batting average remains absolutely zero.    Another set of web instructions that do not resemble what I see when I try to execute them. In theory the link you sent should have been tailor-made for my W7 computer.  Does HP tweak programs?  Is that why I did not get past step two?

Instructions say: Start>type in "control panel" hit enter----that pops up "Beats audio"   

OK, Start automatically pops up a menu which includes "control panel". I knew that so I went that route next. Network & Sharing Center is not listed but something similar is.  I can then go to  my correct "network" but nothing available there including right-clicking gives me a Properties menu to uncheck IPv6. As simple as the instructions are and as good as the pics are they bear no resemblance to what I see. But thanks for the thought.  The instructions did appear to be excellent.

Try disabling IPV6 for your connection. Ethernet or wireless.

It'll make your net faster anyway.