Manufacturers who go above and beyond the call

SteveFord · « **on:** 4 Dec 2011, 11:21 pm »

A post in the top 5 favorite got me thinking about support for the products.
These guys have all been tremendous in my dealings and are posted In alphabetical order:

Carver Mk. II (RichP's amps from thecarversite)
Jolida
Magnepan
Manley
Oppo
Ortofon
Sonic Frontiers (PartsConnexion)
thetubestore
WooAudio

The Worst: Sony

Rclark · « **Reply #1 on:** 4 Dec 2011, 11:26 pm »

Virtue Audio will bend over backwards to take care of you. Emotiva also has excellent customer service in that they are responsive. But Virtue is a passion, the level of customer service is stratospheric.

raddar · « **Reply #2 on:** 4 Dec 2011, 11:33 pm »

I would add:

Modwright
Ray Samuels Audio

rbbert · « **Reply #3 on:** 5 Dec 2011, 12:30 am »

I assume that these aren't necesarily manufacturers only of products we own?

Pass Labs
Wilson Audio
Vandersteen
Bryston
Magnepan

catastrofe · « **Reply #4 on:** 5 Dec 2011, 12:57 am »

Salk (invited me into his home)
Sanders Sound (making me a custom phono preamp)
Sonore (spent hours on the phone and dialed into my system)
B-P-T (personal service at my home)
GIK Acoustics (personal service at my home)

rbbert · « **Reply #5 on:** 5 Dec 2011, 01:02 am »

Oh, and I forgot two of the best IME

Etymotic Research (replaced 12 yr old broken IEM's with brand new ones)
PS Audio

Naun · « **Reply #6 on:** 5 Dec 2011, 01:08 am »

I've mostly had good experiences with manufacturers, as opposed to dealers or distributors. Robert Lee of Acoustic Zen once went out of his way to fix a problem for me that really was in no way his responsibility.

2gumby2 · « **Reply #7 on:** 5 Dec 2011, 01:13 am »

Conrad-Johnson has provided the best service I have ever experienced.

vintagebob · « **Reply #8 on:** 5 Dec 2011, 01:16 am »

Modwright!!!
Salk!!
dBAudio Labs!!

SteveFord · « **Reply #9 on:** 5 Dec 2011, 01:38 am »

VPI has been real good to deal with, too. They were great when I had to revive a rotted out VPI-17.

Gopher · « **Reply #10 on:** 5 Dec 2011, 01:46 am »

Bolder Cable Co
Wywires
Zu Audio

These three have really spoiled me bygreatly exceeding the service onecould ask for.

dB Cooper · « **Reply #11 on:** 5 Dec 2011, 01:50 am »

Audio by Van Alstine once did major service for me on a power amp that was out of warranty by a few months even though they couldn't replicate the problem in their shop. They could have easily said "That'll be $xxx" and in fact would have been completely justified in doing so. That is above and beyond.

timind · « **Reply #12 on:** 5 Dec 2011, 01:55 am »

Resolution Audio. Jeff Kalt provides excellent customer service.
I purchased a used CD-50 on Audiogon that would not go in to standby via the remote. Jeff sent me a new EPROM along with a new remote control to fix the problem. He did this all on his dime. That is customer service.
The CD-50 is the longest running piece in my system.

thunderbrick · « **Reply #13 on:** 5 Dec 2011, 03:46 am »

SOTA. When my 25-year TT started to break one thing after another, they were very friendly, helpful, and PATIENT with me. Sent the parts fast, too!

wilsynet · « **Reply #14 on:** 5 Dec 2011, 03:55 am »

Modwright. Repaired preamp free of charge and no questions asked despite having no obligation to do so.

audiogoober · « **Reply #15 on:** 5 Dec 2011, 04:46 am »

Daedalus
ModWright
Pass Labs
First Sound

gsm18439 · « **Reply #16 on:** 5 Dec 2011, 05:43 pm »

Zu Audio - in my experience, they are the epitome of exemplary customer service.

JfTM · « **Reply #17 on:** 5 Dec 2011, 05:47 pm »

Bryston

sharpsuxx · « **Reply #18 on:** 5 Dec 2011, 06:03 pm »

+1 for Sony as the worst...I have worked with their support both personally and professionally and am amazed people still buy and even moreso sell their products.

I have heard great things about Emotiva, many of my friends have had greta experiences with them prior too, during, and after the sale

Blueshirt1 · « **Reply #19 on:** 30 Oct 2012, 05:31 pm »

As I am basically building a system from scratch how potential companies interact with my questions tells me a lot about the company and if I want to do business with them. Here are some that in my opinion have been extremely helpful and engaging. And in the case of Merlin, constantly goes above and beyond the call of Duty:

Merlin Music Systems
GIK
Bryston
HI Fi Racks
Atcama