Random thoughts, comments and questions:
- I presume it's IR as opposed to RF?
- Battery power would matter for sure. It's transmitting a signal, if the battery isn't up to the task, the signal distance would be shortened.
- You mentioned both units had issues with their respective remotes, but didn't mention if the issues are identical for both units.
- Distance shouldn't matter (in a typical household situation and assuming battery is strong).
- Nothing is in the way of the 'eye' I assume, ie: a leg of the equipment rack, cables, etc...
- Can you see the eye? Is the front edge of the amp to the front edge of the rack, or is it pushed way back in a "tunnel" between other components?
- May also be a good idea to mention the make and model. If it's inherent with this brand, a fellow user might speak up. Not knowing what it is, and they may not.
- While making loud growling noises, try violently biting your neck repeatedly. Works for me.
- Have your wife fetch your beverage and adjust the volume instead of a battery powered remote. It's better for the environment than using disposable batteries. Works for me.
Might also be a good question to place in the Lab.
Bob