Odd that your having a problem with both setups.
1. Are you using a mono 2-conductor 1/8"/ 3.5mm plug?
2. Trigger outputs are programmable for each input selected, but if you haven't changed the defaults, they should work. On the B&K, you will need to use control output 1 or 3, as by default, 2 is for Zone 2, and 4 is an IR repeater. Don't know about the Sony.
3. If you have a voltmeter, you can check for 12V on either receiver's trigger output.
Steve