Regarding failures, I would say Nuprime has our fair share of "screw-up" occasionally. Anyone in this business will know that nobody has a perfect record. You can have a good run for some time, then something terrible happens, defective parts or some design error that QC missed. If you are transparent online like we do here in this forum, a few customers complain loudly; then people think it is all bad.
What we learned more than 15 years in this business is that the long-term track record and customer service are what keep us in business.