Years ago I helped our church set up domain and website.
Somehow they intermixed them and and merged them without my knowledge. So they started sending me emails about my account but addressed to the church.
I kept sending them information telling them to please contact the church for renewal of their domain.
It was actually my domain that needed renewal, but it kept getting addressed to them.
It was a total screw up on their part and they are trying to sort it all back out right now.