Figuring it out takes some trial and error... Process of elimination.
Simple things first - change the cable from your receiver sub out to the sub amp in. Check your surround sound settings and confirm that the sub is on. If you've had a power failure recently, electronics can lose their settings.
First, I can't remember if the amplifier is separate from the sub. If it is - connect any working speaker channel to the sub and see if you get sound from it. That would indicate an amp problem. A thump doesn't always mean it's working.
Another option is to use a different source to the subwoofer amp. Another receiver, music from a phone through a mini to RCA jack works as a test - start with the volume super low.
These things should show whether the sub amp is good.
At that point, if none of this works, if you use another receiver - anything you can get your hands on - this is only for testing, and see if that works.
As you can see - we are testing every link in the chain. In a recording studio - sometimes things are so complicated we just rip out all the wires and get drunk. Hope it works for you - and you can have a celebratory beverage
