Hi,
I recently purchased a BC Acoustique 362d class A integrated amp. When I change the volume with remote the sound cuts out from right channel and drifts to left channel for a split second and them comes back to center. Sometimes while listening to a song the sound cuts out in right channel for half the song. Problem is never with left channel. Also two times I can recall when I turn on amp right channel is dead. I need to turn on amp on and off to get it back. I sent it back to dealer to fix and they said they can't find problem. They said played for days no problem at all. Keep in mind the volume control has a series of resistors not a volume pot like Alps.
What could be wrong as I am using a tube amp right now no problem and using remote but they use motorized alps. The dealer starting to say it's my equipment.
Please help diagnose?