Hi,
thanks for help,i got the answer,the pre amp designer and power amp maker tell me the following;
'the power amp have to be driven by a real balanced signal, otherwise the amps cannot work correctly. You need a real balanced Preamp'
'If the amp is fully balanced and does not provide a RCA input or gorund one input phase, you are probably driving only one phase of the amp.
Some amps allow grounding one phase input since it is a differential input circuit. Check with the amp maker to see if it can be done and which pin to ground.'
'Choices are put a converter in-line (either a transformer or an active unit), use a different preamp or change the amp. It looks like they are fully balanced and require a balanced signal, not trying to gound one phase. How well a converter works will vary with the quality of the converter'