[bkm]

hi,

I have a 2008 manufactured bryston 3bsst. Of late i have obseved a peculiar thing.  Sometimes one channel (right from listening position) goes dead during listening say after 1 hr or just after changing a ic.  At this time also both the leds remain on in normal blue color. Once such a thing happen, i switch off the amp.  After sometime when i again put on the amp both the channels are back. Sometimes it does nt happen then i leave for some more time in switch off position.  Then when i put on the amp,  it is back to normal. Now please let me know whether this problem is due to amp ( though both leds remain lighted absolutely normal in blue light) or due some other problem.
This I am noticing for last say two months.  Pl let me know hwta could be the issue,  whether some earthing issue.

[Mag]

I have a 3B SST2 and I have determined that I have a bad connection internally on the right channel of the unbalanced input. I don't have the problem with the balanced input cables, which is why I haven't sent the amp in for repair.

It is also possible that the ribbon inside the amp has slipped off the led terminal. But the right channel should still work if this is the case.

[bkm]

It is surprising that technical mails to Bryston and even James are not getting replied these days. Earlier say 2 years back I used to invariably get replied.

[James Tanner]

It is surprising that technical mails to Bryston and even James are not getting replied these days. Earlier say 2 years back I used to invariably get replied.

Hi bam

Please email Mike Pickett with your concerns - mpickett@bryston.com

James

[tim92gts]

It is surprising that technical mails to Bryston and even James are not getting replied these days. Earlier say 2 years back I used to invariably get replied.

They deserve a little time off over Christmas.
I haven't replied to much this week; haven't even finished last year's tax return yet!
Tim

[bkm]

Another funny thing has been noticed in my  3bsst poweramp. If I want to change a interconnect or speaker wire , I have to switch off from from membrane switch and also put the circuit breaker off. If I change the  interconnect/speaker wire by simply switching off the amp from the front membrane switch i.e ithout putting the circuit breaker switch in off condition , one channel generally left will go dead but both channel leds still glowing as Blue . It is quite baffling . If this happens , I have to again switch off the amp , put the circuit breaker in off condition , then take out the interconnect from power amp and reconnect  interconnect  once again, switch on the amp by turning the circuit breaker in on position and powering the amp from front membrane switch. Then the power amp starts working well with both channels properly sounding.
Earlier such behavior was not there.
Can any body explain this?
I would request James to forward link of this thread to Mike for a possible answer to above behavior of amp.I do not have the Mike enail id

[Diamond Dog]

               mpickett@bryston.com


D.D.

[bkm]

Has Bryston philosophy of best customer support changed?

These days Bryston is not responding to any of the mails. All mails sent either to  Brian W Russell or  Mike Pickett are not getting replied even for months together . Earlier I used to get response with in 24 hours . Any problem at Bryston end ?

I wrote about my above problem to support of bryston and also to Mile Pickett long back but no response is there so far .
it is really surprising.
Has the Bryston stopped taking care of customer care which was a hitherto one of the best.
If the mails are not responded where to go ?

[drummermitchell]

Your better off to PHONE Mike Pickett,guaranteed to get a hold of him .

[SHV]

"I wrote about my above problem to support of bryston and also to Mile Pickett long back but no response is there so far....."
******
That has also been my experience with e-mails to Mike Picket.  On the few occasions that I have sent service questions via e-mail, usually no response.  I assume that they are lost in the "crowd".  I have had better luck calling Bryston or the US service center.

Steve

[drummermitchell]

Over the years if seen and read that emails go unanswered,I don't think Mike is an email type of guy.
On the other hand all the times I've Phoned Mike I have had instant success.
When you Email James,he'll respond usually the same day.
Perhaps Mike isn't into computers as much.
I'm sure Bryston has a TOLL FREE #,I'm sure we all still use a phone don't we .

[SHV]

Now that Bryston has greatly expanded and diversified their product line, perhaps they need a dedicated person to triage e-mails and help line calls.  Even a same day response of "Your e-mail was received and has been referred to....etc." would be a major improvement for customer service.  This would be especially true for new Bryston customers who haven't had the experience of Bryston's excellent "stand behind the product" service.  (or perhaps it's only a few people who have have issues with e-mail response...maybe a poll would provide useful information for James.)

Steve

[Grit]

I sent Mike an email Monday this week and haven't heard back either. I was going to wait for a week, in case he was on vacation or ill. Given this thread though, I guess I'll just call Bryston directly. This is the first time I've ever had a "not positive" (didn't want to classify it as negative) experience with Bryston.

- Garrett

[James Tanner]

Hi Folks

We had an all day power failure at Bryston last week due to an ice storm and I am afraid some issues occurred with our computers  :duh :- please resend any emails

James

[Grit]

I sent Mike an email Monday this week and haven't heard back either. I was going to wait for a week, in case he was on vacation or ill. Given this thread though, I guess I'll just call Bryston directly. This is the first time I've ever had a "not positive" (didn't want to classify it as negative) experience with Bryston.

- Garrett

Time to eat my words. I owe Mike and Bryston an apology. My initial guess was correct in spirit. Mike was simply unable to respond the day I sent the email. I received an email from Mike yesterday with a detailed explanation as well as an offer to correct everything at no cost to me.

James & Mike, I'm sorry for my lack of patience. Bryston's customer service is as amazing as the equipment you make!

- Garrett

[bkm]

But my query /mail is still to be responded by anyone from Bryston. Even after this thread no response!
 I sent mail long back , requested James also to refer this tthread to Mike , but of no use.

[James Tanner]

But my query /mail is still to be responded by anyone from Bryston. Even after this thread no response!
 I sent mail long back , requested James also to refer this tthread to Mike , but of no use.

Hi - I would resend as we lost a bunch.

james