[James Tanner]

From: M Chaszcziwskiy
Sent: Wednesday, April 27, 2011 3:25 PM
To: Bryston
Subject: Re: service needed on 4bst

Sir's,

I don't know who to send this to, so I'm sending it through you.

The below mentioned unit came back to me a few days ago, and once again I am in awe over your customer service and support! As you probably know, you fixed a simple problem on my amp, did some extra work apparently from looking at the work order sheet, repacked it in a new box, and paid the shipping back to me. All on a unit about a decade old.

Your 20 year warranty is one that has garnered you much admiration from your customers and limitless goodwill (and envy from your competitors, no doubt).

I wish to thank you again and will continue to promote your products to anyone who will listen (I do go way back to your DCM distributorship days).

You deserve all your continued success.

Thank you!
M. Chaszcziwskiy

[JBLMVBC]

Back then in the late 1990s, I had a problem with my original 4B and I experienced a similar service quality. Sound and service at once!

[1oldguy]

Bryston takes care of you......Just Because
Perhaps this should be a new motto.....

[headshrinker2]

 

[SoundGame]

It's great when you can truly depend on a company to live by it's warranty promise and go beyond it thensome, from time to time.  There arn't many companies out there that I can think of in any industry that are so dependable and customer friendly.

I can say that if Bryston gear didn't sound good, I wouldn't have bought it just for the warranty, but have exceptional sound and a bullet proof warranty is where it's at.

My experience to date with Bryston has been outstanding!

All the best!

[larevoj]

James, I am marveled at how Bryston manage the 20 years warranty policy. 

This should be the industry standard on Customer Care and Product Integrity.

[lanchile]

I have NEVER seen a sad Bryston customer... and I think never will!

[Deftone]

Numero uno and hope will always be Numero uno in customer service

[vegasdave]

 

[bjski]

Hello James,

 

Brief history of Bryston and me. I purchased my first 3B in 1985  and my first 4B the following year. I have owned 3, 4BST due to speaker requirements. I purchased a 4BSST/2 in late 2009 (great amp). Last summer i decided it was time to change my DAC and I bought BDA-1. I also thought it was time to try the Bryston new speaker wire. I called Bryston and who who answered the phone, James Tanner. We talked about the wire  and also about Bryston amps. James pointed me in the right direction and I purchased a pair 7BSST/2. Best audio investment I ever made. I just wish I could have afforded the 28's. This spring my Theta transport died so I bought a used BCD-1 for a transport. Several weeks ago I emailed James about BDP-1. Of course I ordered one.

 

Last week the display of my BDC-1 started to fail. The unit is out of warranty. I emailed Mike Pickett who responded immediately. Mike said send the unit in will fix it no charge. I did not BS Mike that I've been a customer for 26 years,blah,blah, blah. This is the amazing customer service that Bryston offers. James, keep up the great service Bryston and you are providing. You guys are the best.

Thanks,

BJ Hammell

[SoundGame]

Yesterday, I was speaking to a friend who really is NOT into high-end audio.  He was speaking about a fertilizer company in the U.S. who produces a weed-killer as well as genetically engineered seeds.  Essentially the weed killer, kills everything except their special crops.  So if the neighbouring farmer doesn't buy - he loses his crop with the run-off. 

My friend was saying how he hated that many companies today are like this one - their objectives are just on the quick and easy buck rather than trying to truly improve their product for consumer satisfaction.

At this point, I shared my experience with Bryston and the fact that they focus on continual improvement of the product - and that they stand by it.

The point is that if you have an HONEST objective as a company, and you stand by your work - the word get around.  Heck - I just educated someone about a company they would probably never hear about.  Who knows, now they may remember this when their kids are shopping for gear.   

[vegasdave]