Dealer Satisfaction

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SteveFord

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Dealer Satisfaction
« on: 3 Mar 2011, 12:51 am »
Mick can't get no satisfaction but I ran across this the other day: a bit on dealer satisfaction in 2010 with the various speaker manufacturers.
I know, Bose is a shoo-in followed by Sony as that's what I thought but wrong again!
In overall satisfaction, the ranking is as follows:
1-Magnepan
2-Paradigm
3-Monitor Audio
4-JL Audio
5-B&W

With none other than Magnepan taking top honors in the following categories:
 Performance
 Reliability
 Technical Support
 Service
 Ease of Doing Business
 Quality of Sales Reps
 Distribution Policies

They were ranked Second in:
 Dealer Training
 Technical Innovation

and rounded out the Top 5 with:
 Just-in-Time Delivery 

This is from the Dealer perspective so I'm going to do a little more digging around and see what I can't come up with from a Customer perspective. 
From my own experiences I can vouch that Karen in Parts & Service is just tremendous.  That woman deserves a raise.

If I strike out on owner satisfaction surveys, I'll run a poll on a couple of different sites and correlate the results after 30 days or so.  It might just be restricted to planar speakers, though, as covering all types might be a bit too much ground for me to try and cover.
« Last Edit: 3 Mar 2011, 02:26 am by SteveFord »