You will not find a return policy on our web site because it is highly variable. On SongTowers with a standard finish, for example, a 30-day return is just fine. We can easily find a deserving new home for them in a matter of days.
On higher priced models and models with custom finishes, this is not always possible. You may love raisin maple (name any veneer), but not everyone else will. And when people order these speakers, part of the appeal for many is being able to choose their own finish. We can't afford to inventory speakers until someone wants the same speaker in the same finish. That is one of the trade-offs with this level of customization. If our speakers were only available in your choice of three finishes, it would not be an issue.
While I only recall one instance where someone wanted to return one of our higher priced models during the initial 30-day period (I warned him that his amp would not drive them in the first place). We simply listed them for sale and refunded the purchase price once they were sold. In this case, they sold before we even got them back.
In all cases, we work with each owner to make sure they are ordering a speaker that will work for them. That cuts down on problems in the first place. And we work with them to make certain they have some avenue to return them (within 30 days) if things don't work out.
We have had very few speakers returned over the years. And in most cases, the motivation for the return was financial hardship, not a problem with the speakers. In all cases, we have managed to make refunds, whether an immediate refund in the case of lower priced speakers in standard veneers, or via proceeds from a sale of custom speakers (in a relatively short period of time).
I hope this makes sense.
- Jim
