He's building my Lorelei's!!
Generally lead time on their stuff is 2-6 weeks. Did you order at Christmas or delivery was expected at Christmas. I know the last time I talked to him he mentioned that he shut things down for a couple days at Christmas and New Year for the first time in a long time so he could spend time with the family.
I don't think I've ever gotten an email from Klaus. Even if it's hard to call that's the only real way to get hold of him.