I agree with Canucks0 - PMC internet support / response in the US is dismal at best in my experience, and pretty different than Bryston. Although it sounds like a solution has been worked out - bring it to the regional dealer - that may not always be convenient at all. If you look at the US distribution map on the PMC website, there are some pretty substantial areas of the US that are barely (if at all) covered by a regional rep. Hence, point of contact through email should be important, I would think.
And what about consumer sales? I have written to several people at PMC (USA) to ask questions about AML-1s over the 12 months and gotten little to no response. The most I got was, "Mr. so and so is going to follow up with you sometime this week," and then I never heard anything. This was not the case when I wrote to PMC reps in the UK; they wrote back the next day.
Although I too appreciate the efforts of Mr. Tanner, it shouldn't have to come to that, it should be a team effort by the people at PMC's US Division. I shouldn't have to chase down reps or "figure out" how they operate to get information and potentially make a purchase.
Get with the program PMC.
