Hello,
I am a bit disgruntled with Odyssey at the moment.
(Dont get me wrong the equipment sounds killer
, this is not about the sound) But I feel like I am not being heard by Odyssey and therefore my post here (I am a smaller customer, have spent around $2500 dollars with them, but am a customer none-the-less).
The quick story:
I purchased a " remote controllable " Etesian preamp about 1 year ago. I received the unit, it sounded great. To get the " remote controllable " unit, it was a fairly significant extra cost.
One problem: the unit NEVER came with the actual remote control !! I immediately called that day to ask where the remote was, and I was told they were out of stock at the moment and it would take a few weeks. Since then, I have called odyssey probably about 15 times during the course of the year to give friendly reminders that I still need to be sent a remote. When you pay a fairly significant extra amount to be able to change the volume remotely you would think that you would get a remote control with it! As I cant send IR signals with my mind....(well not yet, I have been trying trust me) Ive also tried universal remotes but they do not work.
I have also private messaged and emailed with my contact information and situation, as well as leaving it with Odyssey via phone. After promises that I would be sent a remote nearly every time I have called in the past year... I still have not been sent a remote! Am I missing something here? Am I supposed to buy a remote from a third party company or something?
Someone please help or at least give me a reason why I can't get a remote control for my "remote controllable" etesian preamp.
Thanks for any help,
Trevor
