Trouble shooting Windows XP Blue Screen (of death) + devices

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ctviggen

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So, I finally got my new computer working (Abit AN9 motherboard, AMD Athlon dual core 520+, Asus 265 MB silent graphics card, antec case, antec 500w "silent" power supply, 2 gb ram, three internal 300 Gb hard drives, one external 300 Gb Hd, etc.).

This seemed to be working fine, and I started installing drivers and some programs.  After I installed Ghost (so that I can restore all of my data stored on my external HD) and started copying data, I got a Blue Screen.  A physical dump of memory bluescreen.  I continued to get these.  However, I have uninstalled Ghost and I haven't had a bluescreen yet.  (Which doesn't prove anything.)  I am under the impression that blue screens (of this magnitude) are caused by hardware.  Can these be caused by software? 
What about the drivers for the firewire interface (to which the external hard drive is connected).  Could these cause the problem, even if I wasn't using the drive at the time of the blue sceen?  I have yet to download new motherboard drivers. 

Also, I have two mysterious "question marks" (unknown device) in Device Manager.  One relates -- oddly -- to my graphics card.  I'm currently downloading new drivers (200Mb?  Yikes!).  I hope this fixes this unknown device.  There's another strange PCI unknown device.  This MB has two PCIe video slots, two PCIe slots (not used), one PCI slot (used for a parallel port, which I still need; has drivers installed), and one slot for a daughter card used for audio.  How do I go about debugging this strange unknown device?  Do I remove the cards one by one (save the video card, which I cannot remove).  Windows gives me no information about this device, so I don't know anything about it.  Finally, could these items cause a blue screen?

By the way, if you use Ghost, I recommend NOT using compression, if you have the storage space.  If I had not used compression, I could simply read the data instead of having to decompress the data using Ghost. 

ctviggen

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Re: Trouble shooting Windows XP Blue Screen (of death) + devices
« Reply #1 on: 17 Dec 2006, 01:28 pm »
Well, that wasn't it.  I got another blue screen.  Also, there does not seem to be a "dmp" file that gets written.

bpape

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Re: Trouble shooting Windows XP Blue Screen (of death) + devices
« Reply #2 on: 17 Dec 2006, 01:33 pm »
Ghost is great if your hardware is almost exactly the same as what you ghosted from.  If not, you'll likely have more issues than not.

Sounds like Ghost isn't the issue though.  So what did you do since you undid Ghost and started to get blue screens again? 

Bryan

avta

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Re: Trouble shooting Windows XP Blue Screen (of death) + devices
« Reply #3 on: 17 Dec 2006, 03:05 pm »
I'm certain you can get the blue screen from software problems particularly the OS. If all else fails try to run a repair using the Windows OS disc. If that doesn't help you may have to re-install Windows.

mjosef

Re: Trouble shooting Windows XP Blue Screen (of death) + devices
« Reply #4 on: 17 Dec 2006, 03:35 pm »
fwiw, its always better to have a stable machine up and running before copying data files, ie. have all the updated drivers for the motherboard, video card, and OS updates installed. Also check the bios issue date on post, if its the original version( version 1.0) or older than 4 months if its an older MB, there may be an update that fixes bugs, check the manufacturer's website. Abit now has a rep for rushing buggy MBs to market. The ! mark in the hardware device manager means the drivers are not loaded, simply uninstall the problem device(in device manager) and reboot, you should see a notice that XP has found new hardware...etc. etc. Either select the source of the drivers or allow XP to automatically search for the needed drivers...its also much better if you are connected to the internet when doing this.
Personally I am not a fan of Norton programs, too bloated and uses way too much resources.
If you are still having problems, it could be ram (in)compatibility.

Levi

Re: Trouble shooting Windows XP Blue Screen (of death) + devices
« Reply #5 on: 17 Dec 2006, 08:29 pm »
I can fix your BSD. I need more info.

1.  I need the error code.  It starts with 0X00000 and the source. 

2.  I also need the .dmp info.

Levi                 

jakepunk

Re: Trouble shooting Windows XP Blue Screen (of death) + devices
« Reply #6 on: 18 Dec 2006, 03:10 am »
You could eliminate RAM as the source of the problem by running memtest86.  I have used this successfully to discover bad RAM.