[kbuzz3]

A bit of a teaser....this is just inform anyone interested in a RWA product that VR stands behind his stuff and goes to extraordinary lengths on customer service. As noted in my last post, after my sig 30 arrived with a problem this past holiday weekend Vinnie takes the time Sunday Morning to talk on the phone about the amp with my kids screamingin the background. 

Since the problem cant be solved over the phone he offers to drive an hour out of his way to pick up the amp.  He actually does pick it up on Tuesday. Turns out the volume control was damaged in shipping.  What can you say about this kind of dedication!   

VR takes customer service to a new level.  What a great experience.  I'm floored. Talk about standing behind your product.

[Vinnie R.]

Hi kbuzz3,

Thanks for your post and I can't wait for you to
actually *hear* the Signature 30 

As for customer service, the bar has now been raised
thanks to your post and people all over the country are
going to expect me to drive to them if they ever need
product service     

Seriously, I was glad that you are close enough that I was
able to speed up the process by driving down to pick up your
Signature 30.  It shipped back out today and you'll have it on Friday! 

Thanks again,

Vinnie

[Brad]

Vinnie - can you drive to Houston to help me set output levels on my SB2?

It may actually be below 90 for a high today, so it's a good time of year.


j/k:   Vinnie has gone above and beyond the call of duty in service numerous times for a lot of people here -
Thanks for doing what you do, Vinnie!

Congratulations on your impending fatherhood, too

[kbuzz3]

Hi kbuzz3,


As for customer service, the bar has now been raised
thanks to your post and people all over the country are
going to expect me to drive to them if they ever need
product service     

err,,maybe I should have asked for permission to post. 

[Vinnie R.]

err,,maybe I should have asked for permission to post. 

Too late! 


 

[ZLS]

I second, or is it third the level of customer service that Vinnie provides.  I have repeatedly encountered difficulties due solely to my own ineptitude, and Vinnie has never been less than helpful and gracious.  We can all agree that he is a wonderful person, he is also a helluva businessman!

[TheSloth]

Well if we are talking about customer service, I may as well add my experience with Vinnie's support. I bought a modded Sqeezebox from Audiogon, which had been rather badly messed about with by the clowns at tweek-geek.com (unbeknownst to me). The coax digital output didn't work, and one audio side also didn't work. It was clearly completely out of warranty, but all the same Vinnie offered to have a look and see if he could get it back into shape. He had to replace all the connectors, a cap here and there and had to resolder various components - not a quick job for someone drowned in more important Sig. 30 orders (including mine...). When I asked him what I owed him for his time and new parts, he said 'this one's on me'. I received it today and it's working perfectly.

I've only had a short relationship with Red Wine Audio, but it's been an extremely pleasant one so far. Oh, btw, when's my Sig. 30 going to arrive? 

[Vinnie R.]

Thanks, guys!  I will always try to make customer service top-notch, but this does take up time and results in increased lead time of product to some extent.     I promise to make the wait well worth it with the Sig 30s and modded Olive units.  These are my best product offerings to date 

The Sig 30s are being built ever day.  I hope to ship out five of them this week  and five more next week if I can pull it off 

And don't forget to check out the new RWA website: www.redwineaudio.com 

Thanks again,

Vinnie