Hi Danny,
re:
Actually we have negotiated a really low rate with UPS on their expedited service. The rates are great and it includes brokerage fees.
I have a shipment, order 226216, that's coming into Canada via UPS, value USD$628.80 + USD$176.16 shipping.
No taxes on the invoice so those should be 12% of $628.80, or USD$75.46 or about CA$99.
Got an email from UPS where they want "import fees" for $114.81 CAD.
Import fees are due on this shipment. Select Pay Now to pay online and expedite the delivery of your package. Save the $5 ICOD fee with an online payment.*
Doesn't seem like brokerage fees are really being covered on the shipment, or at least UPS are being UPS and masking some fees. Do you know if that's an error or if there's anything that can be done on that?
Edit: I called UPS just now and they're saying the difference is brokerage fees and to contact you about it. Breakdown they provided:
GST: $40.84
PST: $57.17
Brokerage: $16.80.