I think the service was down over the weekend. I imagine most companies have had a lack of personnel to keep an eye on things in the midst of this epidemic. Also I've noticed many providers of online content have been scaling back the quality of there content due the high usages of the service on a global scale. People are either at home watching content being streamed or people are using bandwidth to work remotely causing some parts of the internet to slow to crawl. In this difficult time some online services may be either unavailable or slow to respond, although that shouldn't prevent people from inquiring.
Stay healthy,
Chris