[Kw6]

Hi,

I recently purchased a BC Acoustique 362d class A integrated amp. When I change the volume with remote the sound cuts out from right channel and drifts to left channel for a split second and them comes back to center. Sometimes while listening to a song the sound cuts out in right channel for half the song. Problem is never with left channel. Also two times I can recall when I turn on amp right channel is dead. I need to turn on amp on and off to get it back. I sent it back to dealer to fix and they said they can't find problem. They said played for days no problem at all. Keep in mind the volume control has a series of resistors not a volume pot like Alps.

What could be wrong as I am using a tube amp right now no problem and using remote but they use motorized alps. The dealer starting to say it's my equipment.

Please help diagnose?

[timind]

Is it too late for a refund? That would be my suggestion.

[Kw6]

I try to ask for another one  but says only fix. I will try to ask for a refund but doubt it! It does sound good when it's working.

[gregfisk]

Just to make sure it is the amp swap the right and left speaker wires and see if the problem shifts to the other channel.  You can also swap the input wires or switch to another input source and see if it still has the problem.

It does sound like a problem with the amp itself though. In which case I would take it back and tell them it does have a problem and they either need to fix it or refund your money or replace it.

Good Luck

Greg

[Kw6]

I did all the swapping channels  before I sent it back. They are willing  to fix it but their claim is nothing wrong  when they had it on the test bench  and later played my amp for days. No such problem. I will ask for FaceTime to demo me that problem has no sound cut out in right channel.