[Karnaaj]

Having lost my job on Nov 1st I finally came to the conclusion that i could no longer afford to keep my Plinius 8200 mkII int amp.  I sold it on audiogon 1 hour after I listed it to a guy living in New Jersey.  This amp was in perfect condition as well as the remote. Shipped it to him fed ex ground, using an acct that he provided to me.  He received the amp last wed. Dec 8th.  The only reason i know that is because I tracked it.  He never called or emailed me to say that he received it.  Today I get a message on my answering machine from the guy.  He says that the amp is fine but there is a big dent in the remote and he wants me to replace it.  He  is claiming that I shipped it to him that way which is completely false.  But he says that I should file a claim with fed ex and say it happened during shipping.  Who's responsibility is it to replace the remote?  Is the fact that he waited 8 days to notice the damage and tell me about it a factor?  How about the fact that it was shipped under his fed ex acct?  I had mixed feelings about selling to this guy but he had a good feedback on A'gon and he was the first to contact me.  I received 20 offers to buy at my asking price in the first hour alone.  I shouldn't have sold it to him gien the bad vibes I was getting from the beginning.  Any advice on how to handle this will be GREATLY appreciated.  Thanks.

[Charles Calkins]

Let the buyer file the claim. FEDEX will want to see the damaged goods and you don't have the remote.

                         Cheers
                         Charlie

[jermmd]

Options:
1. Have him return the Remote and replace it as asked.  You don't know how it was dented and it shouldn't be his problem if it was damaged in shipping.
2.  See if he'll except a cheap replacement universal remote.
3. Have him return the amp and remote, you return his money, and re-sell on Audiogon/ebay.  It mught not be worth it to the buyer if he got a good deal on the amp.

Trust your instincts.  If you get a bad vibe from someone and you have other offers, go elsewhere.

Joe M.

[R_burke]

If it was shipped on his FedEx account, he is the only one who can file a claim, something he should know.

For your own records/peace of mind have him send you a picture of the broken remote and a copy of any claim he files

[mcgsxr]

I agree that he should file the claim, and the salesperson in me says you should take this tack with him - tell him that you are open to assisting with any claim that he wishes to submit to FEDEX, and request that he send you pics of the remote now, so that you can review them, and pics of the box, and that you will, in the mean time, gather the paperwork on your end - that paperwork amounts to just the tracking info, and the receipt.

This way, it will sound collaborative, but you want him to prove his case to you, so that you can "help him".  Failure to "help you to help him" constitutes his claim not holding water... make sense?

[DVV]

I agree that he should file the claim, and the salesperson in me says you should take this tack with him - tell him that you are open to assisting with any claim that he wishes to submit to FEDEX, and request that he send you pics of the remote now, so that you can review them, and pics of the box, and that you will, in the mean time, gather the paperwork on your end - that paperwork amounts to just the tracking info, and the receipt.

This way, it will sound collaborative, but you want him to prove his c ...

This is some GOOD advice.

I would only stress that you MUST see the pictures of the dent. Where and how it's made can tell a story.

I second your suspicion - 8 days to react? My gut feeling tells me he dented it, or was dented at his place, and is now trying to hoodwink you into cleaning up his mess.

Cheers,
DVV

[bubba966]

If it was shipped on his FedEx account, he is the only one who can file a claim, something he should know.

Exactly. He's technically the shipper. And FedEx requires that the shipper file the claim.

I agree that he should file the claim, and the salesperson in me says you should take this tack with him - tell him that you are open to assisting with any claim that he wishes to submit to FEDEX, and request that he send you pics of the remote now, so that you can review them, and pics of the box, and that you will, in the mean time, gather the paperwork on your end - that paperwork amounts to just the tracking info, and the receipt.

This way, it will sound collaborative, but you want him to prove his case to you, so that you can "help him". Failure to "help you to help him" constitutes his claim not holding water... make sense?

Most excellent advise. If he screwed it up, he probably will let the issue die if you go this route. If FedEx actually damaged it, then he's gotta file the claim anyways.

There should be no reason for you to replace/repair the remote on your own. If it was in great shape when you shipped it, either he or FedEx damaged it, not you.

[Karnaaj]

I took mcgsxr's advice and sent him an email telling him that I would help him anyway I can but that he needed to do the legwork. I tried to be as civil as possible.  Every minute that goes by however leads me more and more to conclude that he is trying to screw me in some fashion.  When he sent me his fed ex ground acct # Kinko's said it couldn't ship the amp on that acct but it could on his express acct. So they looked up that acct and shipped it.  I get a phone call from him at 11 pm that night  saying that I had to go back to kinko's and make them switch back to ground because he did not want to pay the difference (about $20). I had to do this at 12:30 in the morning in order to change it before the 8 am pick up time.   And I ate the paypal fee because I forgot to stipulate "buyer pays" on the A'gon listing.  He wants to handle this on the phone but I told him email only so at least I have a record of correspondence.  This was my first experience selling on A'gon and it will probably be my last.  I really don't need this headache right now.