Hi All,
I wanted to post my heartfelt thanks to John as I travel down my own audio path.
I'm an audio noob, but I'm honestly trying to learn. I don't understand many of the things I'm doing, but given my background, I consider myself excellent at determining what is the ultimate as a component. TVC's quickly became a no-brainer for volume attenuation.
I've been lurking for a two years now, purchased my TVC's last year, trying to slowly gather all the parts for my first amplifier. I kept the TVC's in their original packaging, up until two weeks ago when I started the actual assembly. One of the leads from the tranny wasn't connected, don't know what happened nor why.
John was a gentleman of the highest school, not only didn't he try to assign any blame to me (much to my surprise... I deal with alot of computer tech's {No offense intended to Computer Techs, I've been one; just the whole user abuse assignment mentality really gets annoying}), he express mailed me a replacement even before receiving the non-functional tranny. You must remember that John doesn't know me from Adam, I purchased the tranny's a year ago and doesn't know how I stored them; but his trust and professionalism made my week when I found the replacement tranny waiting for me.
I have appriciated our communications, I consider the language used to be informative on many levels. I have returned to these e-mails to learn more things on a deeper level than I originally read into them.
Although my amplifier hasn't been completed yet, I know my amp will be a better product due to John's help. (If you know of a GFCI circut breaker/switch that's fast & won't mess with my AC line that much or a source of nickle shielding that isn't stupidly expensive, please tell me.)
I know of no better way to thank John than by passing on my excellent experiences to help others with their purchase decisions.
