Hmmmm... sorry to hear about your experience with W.L.'s. Too bad as they have a 20% sale going in regards to their Power Supply kits for the SB Duet. I was interested in DIY'ing a Power Supply for the Boxed HiFace MKII that I just received from John Kenny. It calls for a 9v output which the Duet also calls for. It looked like a very good deal.
Thanks for the information.
Randy
They have had that 20% off sale for a few months. When I first E-Mailed them and they were being responsive, I asked how long the 20% sale would be going on and they replied until the coming weekend. That was a few months ago. I am not sure if they are still doing it but they actually expanded it to include a free power cord (not that I care I make my own). I thought about writing to them (to haggle one out of them) after they pulled their crap with the double charge but decided life is too short and I know what they would send would not be something I'd care about. Several others have reported the same double charge on the other thread. I like the power supply but I would not order from them again.
I'm an easy customer, but I like to be treated fairly. Once I see something not quite right I go elsewhere. For example I ordered some limited edition discs from a vendor with an ad on Audiocircle and confirmed they had one I wanted and paid for 3 of them on June 24 and they were to be held until the other 2 were released around the end of August. On Aug. 10 (or 11) the vendor indicated there were still some available (some 6 weeks after I paid for them). When I sent a follow-up I was told they could get no more of the disc I paid for on June 24 and were going (not immediately via Paypal as I paid and not even a check right away - they were going to take there good old time when the rest of the order was available) to eventually send me a check. I found the disc elsewhere and am happy with the source and don't need to support people who don't give proper and ethical customer service.
I like my Power Supply but I've seen enough and there's no chance I'd order from them again. Not only is Welbourne unresponsive, their preferred method of communication is via E-Mail and they don't have a listed phone. So there is just one means for communicating and they are to say the least not the best at it.
